Refund policy

Returns & Refunds

At Evoa Glow, we want you to feel confident when shopping with us. If you have an issue with your order, our Customer Care team is here to help.

1. EU Customers - Right of Withdrawal

If your order is delivered within the European Union, you generally have the right to cancel your online purchase within 14 days of receiving your order, without providing a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us at:

evoaglow@gmail.com

You must clearly inform us of your decision to cancel before returning your order.

Returned products should be unused and, where applicable, sealed and in their original packaging.

Certain products may be excluded from the right of withdrawal where applicable law permits, including sealed products that are not suitable for return for health or hygiene reasons once opened.

Nothing in this policy limits any mandatory consumer rights applicable to you under local law.

2. Returns for Other Eligible Orders

For customers outside the European Union, eligible returns may be accepted within 14 days of delivery, subject to the conditions described below and applicable local consumer law.

To be eligible:

The product must be unused.
The product must be unopened where hygiene restrictions apply.
The product must be in its original packaging.
The product must not have been damaged through misuse.
You must provide your order number or proof of purchase.

Please contact us before sending any item back.

3. Skincare & Beauty Products

For health and hygiene reasons, opened or used skincare and beauty products may not be eligible for return, where permitted by applicable law.

This includes products such as:

Serums
Creams
Skincare treatments
Beauty devices
Other personal-care products

This restriction does not affect any mandatory consumer rights that apply to defective, damaged, incorrect or otherwise non-conforming products.

4. Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your product:

arrives damaged;
is defective;
is materially different from what you ordered; or
you received the wrong item,

please contact us as soon as possible at:

evoaglow@gmail.com

Please include your order number and clear photographs of the product and packaging so that our team can investigate the issue and determine the appropriate solution.

Depending on the circumstances and applicable consumer law, this may include a replacement, refund or other appropriate remedy.

5. Return Shipping

For voluntary returns where the product is eligible for return, the customer may be responsible for return shipping costs unless applicable law requires otherwise or we have agreed to cover the cost.

For products that arrive damaged, defective or incorrect, please contact us before returning the item so we can provide the appropriate instructions.

Please do not send a return to the supplier or any address without receiving instructions from Evoa Glow first.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will normally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Where applicable law requires a specific refund timeframe, we will comply with that requirement.

7. Exchanges

We do not generally offer direct exchanges.

If you would like a different product, the simplest option may be to return the eligible item in accordance with this policy and place a new order.

This does not affect your statutory consumer rights.

8. International Orders

Evoa Glow serves customers internationally.

Different countries may provide consumers with additional mandatory rights relating to refunds, returns, defective products, delivery and consumer guarantees.

Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded under the laws applicable to your purchase.