Refund Policy

Refund Eligibility

At Evoa Glow, we strive to provide high-quality products and an exceptional shopping experience.

Refunds may be issued under the following circumstances:

  • The product arrives damaged or defective;
  • The wrong item was received;
  • The order is lost in transit and confirmed by the shipping carrier;
  • The order cannot be delivered due to circumstances within our responsibility.

Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect shipping information provided by the customer;
  • Delays caused by customs clearance or circumstances beyond our control;
  • Normal shipping delays during peak seasons;
  • Products that have been used, damaged by misuse, or altered by the customer;
  • Orders where the customer simply changes their mind after the item has been shipped.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery.

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photos or videos of the product and packaging.

Our team will review your request and determine the appropriate resolution, which may include a replacement or a refund.

Approved Refunds

If your refund request is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Order Cancellations

Orders may be canceled only before they have entered processing.

Once an order has been processed or shipped, cancellation cannot be guaranteed.

Contact Us

If you have any questions regarding refunds, please contact our Customer Support team through our Contact page.

We are committed to providing fair and transparent service to every customer.

Glow Beautifully. Anywhere.